News Flash Home
The original item was published from 6/6/2017 4:07:17 PM to 6/25/2017 12:00:01 AM.

News Flash

City News

Posted on: June 6, 2017

[ARCHIVED] City Development Services Sets Higher Standards

The City’s Development Service is setting new improved standards for the City’s processing of building permits. According to Kevin Fabino, Director of Development Services, “Our Performance Efficiency Team spent the long winter overhauling many of our building and planning permit processes. This was a comprehensive overhaul geared toward consistency and timeliness.  We used a collaborative approach to design the solutions by working with our local architects, engineers, surveyors, designer’s contractors and neighboring jurisdictions.”   


First, we’ve developed a self-certifying submittal checklist for all project types to ensure every applicant knows what to expect before submitting their application. Every project application submitted to our Permit Center now must be accompanied by the appropriate checklist. These checklists let designers and contractors know what is expected for a “complete application”, which in turn will expedite the approval process and avoids costly delays.


Next, the Department established measureable and timely goals for the City’s staff to process applications. According to John James, Building Official, “We will provide the first set of correction comments to the contractors within 30 days of receipt of their application. Another part of the new standard is a 10-day turnaround for review of corrected plans. We now give priority to those resubmitting their corrected plans. This is a significant systematic change from the one-in-one-out production model to prioritizing based upon readiness. We recognize the constraints of time and want to do everything we can to help contractors maximize their building season. ”


The Department believes these new standards will provide certainty and consistency for our design and construction industries. 


Another aspect of the newly adopted standards is accountability. We have developed a new internal tracking system to make sure we are tracking and measuring our performance at every stage of the process. Dave Walker, Deputy Building Official, said “We will be able to inform applicants in real time where their project is in the process.”


The last aspect to improving customer service was putting together a transparent system for scheduling construction inspections. The Department developed a new process for scheduling an inspection, which has been integrated into the conversation with applicants and/or contractors at the time building permits are issued and will include providing estimated time of arrivals for inspections.


“These changes are a huge step forward toward the City’s goal to improve the permitting process and customer service for our community. We thank the many community members, customers, and local partner agencies in helping to design these standards and look forward to meeting or exceeding our new standards,” Kevin Fabino, Development Services Department Director.


For additional information, or detail related to the new standards, contact Kevin Fabino, Director at

530-542-6025,, or John James, Building Official at 560-542-6015, or
Read press release
Facebook Twitter Email